FAQ
Answers to common questions about our services, process, and working with Cerebral Corridors.
Getting Started
How to Begin
How do I become a client?
Start by filling out our contact form or scheduling a free consultation.
What happens after I reach out?
We’ll review your needs, provide a proposal, and schedule a kickoff call if you approve.
Do you require a discovery call?
Yes, this ensures we align expectations, goals, and timelines before starting.
What info do I need to provide?
Basic business details, marketing goals, target audience, and access to any relevant platforms.
How soon can we start?
Most projects begin within 5–10 business days after agreement and onboarding.
Services & Capabilities
What We Offer
What marketing services do you offer?
We provide SEO, PPC, social media, branding, web design, content creation, automation, email campaigns, and funnel building.
Do you handle both B2B and B2C marketing?
Yes. Our strategies adapt to your audience type and industry, whether consumer-facing or business-to-business.
Do you build sales funnels?
Absolutely. We create full-funnel systems including lead magnets, landing pages, automations, and email sequences.
Can you redesign our website?
Yes. We specialize in clean, high-converting web designs built on WordPress or other platforms.
Do you offer branding services?
Yes, including logos, brand messaging, visual identity, and positioning.
Contracts & Policies
Terms You Should Know
Is there a contract required?
Yes. All work is covered under a written agreement outlining scope, fees, and timelines.
What is your cancellation policy?
Monthly services require 30-day written notice. Fixed-term contracts cannot be canceled mid-term.
Do you provide refunds?
Due to the nature of digital work, no refunds are issued after service begins.
Can I pause my contract?
Requests may be considered on a case-by-case basis with written notice.
What happens if terms are violated?
We reserve the right to terminate services and pursue legal remedies if necessary.
Pricing & Payments
Cost & Billing Details
How much do services cost?
Monthly retainers typically range from $1,500–$7,500 based on scope and deliverables.
Is a deposit required?
Yes, a deposit or first-month payment is due before work begins.
Do you offer fixed-price packages?
Yes. We offer flat-rate packages for smaller projects and startups.
Are there late payment fees?
Yes. Invoices past 10 days overdue may incur a 10% late fee.
Do you charge hourly or by project?
Most services are billed as flat-rate packages or monthly retainers. Hourly billing is available for consulting.
Communication & Support
Staying Connected
How will we communicate?
We use email and Zoom (if preferred), and scheduled video calls for regular check-ins.
How often do I get updates?
Most clients receive weekly reports and bi-weekly strategy calls.
Do you offer emergency support?
We address urgent issues during business hours within 24 hours. After-hours support is case-dependent.
Who is my main contact?
You’ll work directly with your assigned strategist or account manager.
What’s your response time?
We reply to most client communications within 1 business day.
Tools & Platforms
Software We Use
What platforms do you support?
WordPress, Google Ads, Meta Ads, Mailchimp, HubSpot, and more.
Can you integrate with my CRM?
Yes. We support integrations with most major CRMs including Salesforce, Zoho, and others.
Do I retain access to my accounts?
Yes. You retain full access and ownership of your ad accounts, domain, and platforms.
Can you work with tools I already use?
Yes. We’ll adapt to your existing stack and recommend improvements where needed.
Do you provide login credentials?
Yes, for accounts we help create. Sensitive logins are managed through secure sharing tools.